Account & billing
How sign-in, your free trial, and a lifetime license relate to what you can do in the app.
Your account
You sign in with your email and password through our secure account service. A purchased license is tied to your account so you can download the app and restore access on a new computer when needed.
Optional two-factor authentication adds an extra step at sign-in. Setup is covered in Two-factor authentication.
If you forget your password, use Forgot password on the sign-in page—the same flow described in the troubleshooting docs.
Free trial (desktop)
In the desktop app, after you sign in you can start a 7-day trial. The app remembers your trial on this computer so you can keep working even if your connection drops briefly. While the trial is active, you may see how many days you have left.
When the trial ends and you have not purchased a lifetime license, you may see a message that asks you to upgrade. Follow the on-screen steps to open your account in the browser and complete purchase when you are ready.
The app may confirm your license with your account when you are online. Certain editions focused on offline use may still let you work without a live check—behavior depends on the version you installed.
Lifetime license & payment
PrivateDocs AI is sold as a one-time lifetime license, not a monthly subscription. When you are ready to buy, use Upgrade or Buy lifetime license from your dashboard. You will complete payment in a secure window from our payment provider; you do not email card numbers to us.
After payment succeeds, your account is marked as licensed. You can then use the Download area in the dashboard to get the installer for your computer when you are signed in.
Where to manage billing in the app
- Dashboard — see license status and shortcuts to buy a lifetime license or download the desktop app when you are already licensed.
- Billing card on the main dashboard summarizes whether your lifetime license is active and links you to upgrade or download as needed.
For vault backups and wiping local data, see Backing up your vault and Updating & uninstalling.